Effective Date: Wednesday, 18 June 2025
 Website: https://pubwhizz.com
 Contact Email: support@pubwhizz.com
 Jurisdiction: State of Punjab, Pakistan

This Privacy Policy outlines how PubWhizz (“we”, “our”, “us”) collects, uses, and protects your information when you visit or interact with our platform https://pubwhizz.com (the “Service”).

By accessing or using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Changes to This Policy

We reserve the right to revise this Privacy Policy at any time without prior notice. Updated policies will be posted on this page and will become effective 30 days after publication. Your continued use of our platform signifies your acceptance of the updated terms.

2. Information We Collect

We collect and process the following personal data:

  • First Name

  • Last Name

  • Email Address

  • IP Address

  • Communication history

  • Wallet or transaction records (non-sensitive)

We may also collect anonymous usage data for analytics and service improvement purposes.

3. How We Use Your Information

Your data is used for:

  • Account management and login security

  • Customer support and feedback

  • Order and transaction processing

  • Marketing and promotional activities

  • Internal analytics and performance monitoring

  • Legal compliance and fraud prevention

  • Dispute resolution and communication between users

If we intend to use your data for a new purpose, we will seek your explicit consent.

4. Sharing Your Information

We do not sell or rent your personal data. However, your information may be shared with trusted third parties under the following conditions:

  • Analytics Tools: For site performance and user behavior analysis

  • Legal Compliance: To comply with applicable Pakistani laws, court orders, or legal processes

  • Platform Protection: To enforce our policies or respond to any legal claims

  • Business Transfer: In case of merger, acquisition, or asset sale, your data may be transferred

All third parties are bound by strict confidentiality and data protection agreements.

5. Retention of Data

We retain your data for as long as necessary to provide services and comply with legal obligations:

  • User data is retained for 90 days to 2 years after inactivity

  • Transactional and billing records may be kept longer for tax, fraud, or dispute resolution

Anonymous, non-personal information may be stored indefinitely for analytical purposes.

6. Your Rights

Under the laws of Pakistan (including the Prevention of Electronic Crimes Act 2016 and PECA Rules), you have the right to:

  • Access or correct your personal information

  • Request deletion or restriction of data

  • Object to specific types of processing

  • Withdraw consent where applicable

  • File a complaint with the Pakistan Telecommunication Authority (PTA) or other legal authority

To exercise your rights, contact us at support@pubwhizz.com. We aim to respond within 15 working days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Session management

  • Remembering preferences

  • Improving user experience

  • Anonymous usage analytics

You can manage your cookie preferences in your browser settings. Blocking cookies may affect some functionalities of our website.

8. Data Security

We take reasonable technical and organizational measures to protect your data from:

  • Unauthorized access

  • Loss, misuse, or alteration

  • Malware or phishing attacks

However, no digital system is 100% secure. Any data transmission to PubWhizz is done at your own risk.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to read their policies separately.

10. Grievance Officer / Data Protection Officer

If you have any concerns or complaints regarding this policy or the use of your data, please contact:

Grievance Officer
 PubWhizz – Legal Department
 Email: support@pubwhizz.com
 Jurisdiction: State of Punjab, Pakistan

We will address your concerns in compliance with Pakistan’s data protection principles.

Note: This Privacy Policy is governed under the laws of Pakistan, particularly the State of Punjab. Use of our platform indicates your consent to our policies and practices.